Terms & Conditions

These rental terms and conditions (the "Terms") govern the vehicle rental offered byProgressive Car Rental – Progressive Rent A Car, a sole proprietorship operated by Daniel Wayne, SIRET 510 761 182 00029, registered office 45 Rue de l'Espérance, Grand-Case, 97150 Saint-Martin (the "Lessor"). Full details are in the legal notice. As the Lessor is established in Saint-Martin (French side), these Terms and the rental contract are governed by French law.

1. Purpose and acceptance

The Terms apply to every booking made through the website and to every rental contract entered into with the Lessor. They are supplemented by the rental contract signed when the vehicle is handed over, which prevails on any specific point in the event of conflict. Every booking implies unconditional acceptance of these Terms.

2. Booking

An online booking request only binds the Lessor once availability has been checked and awritten confirmation (by email) has been sent to the customer. Prices, vehicles and options shown on the website are indicative and may vary with season and availability.

Payment for the rental is made on site only, when the vehicle is collected, by cash or card. No payment is taken online.

3. Driver requirements

• Minimum age: 25 on the pickup date.
• A valid national driving licence held for more than one year.
• Documents to present at handover: a valid national driving licence, a valid ID or passport, and a credit card in the driver's name for the security deposit.
• Only persons named on the contract may drive the vehicle. Any additional driver must be present and meet the same requirements.

4. Collection and return

The vehicle is handed over clean, roadworthy and with a full tank. A joint inspection is carried out at pickup and return. The vehicle must be returned at the agreed date, time and place, with thesame fuel level as at pickup. Any unauthorised late return, missing fuel, exceptional cleaning and any damage not recorded at pickup may be charged.

5. Prices and what is included

• Unlimited mileage included.
• Mandatory third-party liability insurance included: it covers injury and property damage caused to third parties.
• Optional Collision Damage Waiver (CDW) at €10/day. The CDW caps the renter's financial liability for damage to the rental vehiclewithout removing the excess (deductible), which remains payable. Theft, attempted theft and vandalism are not covered by the CDW.
• The exact excess payable by the renter, the CDW cover cap, the precise list of exclusions (including tyres, wheels, windscreen, underbody and interior) and the insurance policy reference are set out in the rental contract handed over and signed when the vehicle is collected.

6. Security deposit

A card hold is placed on the main driver's card at handover. It is not charged and is released on return if the return inspection matches. The deposit amount is €1,200. In the event of damage, theft, a fine or outstanding charges, the Lessor may retain all or part of the deposit after informing the customer.

7. Renter's obligations

• Use the vehicle reasonably and in accordance with the highway code.
• Drive only on roads open to traffic; unpaved tracks are not allowed without written agreement.
• Not drive under the influence of alcohol, drugs or medication incompatible with driving.
• Not sublet the vehicle, lend it to an unauthorised driver, use it for paid transport of people or goods, racing, towing, or take it off the island without written agreement.
• Lock the vehicle and leave nothing visible inside when parked; report without delay any incident, breakdown, accident or theft.
• In the event of an accident: complete an accident report, note the other parties' identity and plate, notify the Lessor immediately and, in the event of theft or an unidentified third party, file a police report.

8. Fines and charges

The renter is solely responsible for any fines, penalties, parking, pound and toll charges incurred during the rental. The Lessor may pass them on, plus a reasonable administration fee.

9. Cancellation and changes

As payment is made on site only, nothing is charged at the time of booking:cancelling or changing a booking is free of charge, at any time before pickup. We simply ask you to let us know as soon as possible by email (ideally at least 48 hours ahead) so the vehicle can be offered to another customer. Changes to dates, location or vehicle are possible subject to availability. In the event of a no-show without prior cancellation, the vehicle is simply released again, with no penalty.

10. No right of withdrawal

Under Article L221-28, 12° of the French Consumer Code, the fourteen (14) day right of withdrawal does not apply to contracts for "the provision of […] car rental services […] to be provided on a specific date or during a specific period". Accordingly, a vehicle booking for a specific period is not subject to any right of withdrawal. Only the cancellation conditions in clause 9 apply.

11. Lessor's liability — assistance

The Lessor provides a serviced and inspected vehicle. If the vehicle is immobilised through no fault of the renter, the Lessor will endeavour to offer a replacement as quickly as possible. The Lessor is not liable for indirect losses (lost time, loss of earnings, missed connection). Assistance arrangements (24/7 breakdown) are set out in the rental contract.

12. Force majeure

Neither party is liable for a failure resulting from force majeure within the meaning of Article 1218 of the French Civil Code (including hurricane, natural disaster, official closure, network outage).

13. Personal data

Data collected for the booking is processed in accordance with ourprivacy policy.

14. Complaints and consumer mediation

Any complaint may be sent tocontact@progressivecarrental.com or by phone on +590 690 72 51 12. We aim to respond within 30 days.

Under Articles L611-1 et seq. of the French Consumer Code, a consumer customer may use a consumer mediator free of charge to resolve a dispute amicably. The details of the competent consumer mediator are provided to the customer in the reply to any complaint that has not been settled amicably. Customers may also report a dispute viaSignalConso or use the EU online dispute resolution platform:ec.europa.eu/consumers/odr.

15. Governing law and jurisdiction

These Terms are governed by French law, applicable in Saint-Martin (French side). Failing an amicable settlement, any dispute falls under the jurisdiction of the French courts. A consumer customer may bring the matter, at their choice, before one of the courts with territorial jurisdiction under the French Code of Civil Procedure or the court of the place where they lived when the contract was concluded.

16. Effective date

These Terms apply from 7 September 2026. The Lessor reserves the right to amend them; the applicable version is the one in force at the date of booking.